Fire pump controller service, diagnostics, and repair.

What we service

Every fire pump controller in service in Georgia today is some flavor of electric or diesel. Within those, every major manufacturer ships a different control architecture. Our technicians carry calibration tools, replacement boards, and brand-specific diagnostic software for the systems you're most likely to have on-site.

• Electric fire pump controllers: Firetrol FTA1000–FTA2000 series, Tornatech GFX/GPX/GPL, Eaton FD30/FD40, Master Control Systems FD/RP series, and legacy controllers from any era.
• Diesel fire pump controllers: Firetrol FTA1100, Tornatech GPD/JD, Metron-Eledyne MP series. Battery charger diagnostics, crank-cycle timing, fuel-level alarms.
• Jockey pump controllers: Pressure-maintenance system tuning, leak diagnostics, and replacement when the host pump controller is upgraded.
• Transfer switches: ATS service, generator interface fault diagnosis, voltage sensing recalibration on dual-source systems.

What a typical service call looks like

You call. A real CCS technician picks up, usually the same person who'll show up at your facility. We get the basics on the phone: brand, model number, what failed, what alarms are showing, what your AHJ has been told. For non-emergency work, we'll schedule within 48 hours. For emergencies, we roll.

On site

We start with the controller's own fault log; every modern controller stores the last several events with timestamps. From there, it's a structured walk through the failure: power input, transfer logic, sensing circuits, output contactors, and pump signaling. Most controller "failures" we run trace back to a single component: a worn relay, a failed pressure transducer, a corroded terminal block. We carry the common ones in the truck.

Documentation

Every service call ships with a written report: what we found, what we replaced, what we recommend monitoring, and the controller's fault history before and after. NFPA 20 and NFPA 25 reference language is included where applicable so insurance carriers and AHJs have what they need.

Code references

• NFPA 20 and NFPA 25: Installation, acceptance, and ongoing inspection / testing / maintenance standards for stationary fire pumps.
• NEC 695 (NFPA 70 Article 695): Electrical service requirements: disconnects, conductor sizing, allowable disconnecting means, "Fire Pump Disconnect" labeling, locked-on requirement.
• NEMA enclosure ratings: NEMA 2 typical for fire pump controllers; NEMA 12 for jockey pump controllers; NEMA 3R / 4 / 4X for outdoor or corrosive environments.

Brands & equipment

Experienced technicians on every major fire pump controller line, with ongoing manufacturer training and hands-on work across the brands listed below. Parts inventory carried in service trucks for the most common failure modes.

• Firetrol: FTA1000–FTA2000 electric series, FTA1100 diesel, Mark IIxg series. Genuine parts and PLC programming.
• Tornatech: GFX, GPX, GPL, GPD, JD electric and diesel controllers. Mainboard and HMI replacement.
• Eaton / Cutler-Hammer: FD30, FD40, and legacy IEC and NEMA series controllers.
• Master Control Systems: FD, RP, and pressure-limited control systems.
• Metron-Eledyne: Diesel control modules and battery charger systems.
• Other / unknown: If it's a controller, we can probably service it. Send us a photo of the nameplate and we'll confirm.

FAQs

How quickly can you respond to a controller fault?

Non-emergency dispatch typically runs within a few business days statewide. Emergencies we move on as fast as we can. Our 24/7 line gets you a real technician.

Will I have to replace the whole controller?

Usually not. Most controller failures trace back to a single component. We diagnose first, then quote: repair or replace, your call.

Do you service every brand?

Firetrol, Tornatech, Eaton/Cutler-Hammer, Master Control Systems, and Metron-Eledyne are our core. If yours is older or off-brand, send a nameplate photo. We can almost always help.

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